Refund policy
At Hope & Hallelujah, we want you to love your purchase. Every order is backed by our 30-Day Happiness Guarantee because your satisfaction means so much to us.
Since each item is made especially for you, please take a moment to review the product details, sizing chart, color selection, and design before placing your order.
If There's a Problem with Your Order
If your item arrives with a printing issue, manufacturing defect, or you receive the wrong item or size, we'll make it right.
Please contact us within 30 days of delivery at hello@hopeandhallelujah.com and include:
- Your order number
- A clear photo of the issue
- A brief description of the problem
Once we've reviewed your request, we'll provide a replacement or a full refund, depending on the situation.
Our 30-Day Happiness Guarantee
We truly want you to be happy with your purchase. If something isn't right, please reach out to us within 30 days of delivery. We'll work with you to find the best solution.
Every situation is unique, and we're committed to providing fair, caring, and personalized customer service.
Order Cancellations
Orders may only be canceled within 2 hours of purchase, as production may begin quickly.
If you need to cancel your order, please email us as soon as possible at hello@hopeandhallelujah.com.
While we'll always do our best to help, we cannot guarantee cancellations once production has begun.
A Small Request
If we send you a replacement or issue a refund and you still have the original item, we encourage you to donate it to someone who can enjoy it. It's a simple way to reduce waste and bless someone else.
Thank you for supporting our small business. We're grateful for every order and are committed to making sure you have a wonderful experience with Hope & Hallelujah.